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Frequently Asked Questions

  • What is Performance Story?
    Performance Story stands out from other Psychology, Leadership & Mental Health Services businesses due to our unique combination of mental health, performance, leadership, and wellbeing services. Our team comprises experienced psychologists, executive coaches, and leadership specialists who are dedicated to providing a holistic approach to personal and professional development. We offer the flexibility of chat, call, or video consultations for both individuals and companies, ensuring a personalized service tailored to the specific needs of our clients. With our focus on delivering a new generation service, we endeavor to support our clients in achieving their full potential and living a balanced, fulfilling life.
  • Do I need to pay for Performance Story
    Performance Story is a paid subscription service. You can pay a monthly membership fee, with a minimum of 3 months initially, then cancel at any time. We have a company subscription service, and an Individual service.
  • What additional services do you offer?
    Services may be included in your company or individual plan, or you can pay for additional services as you need, such as: 1:1 Counselling session (by video) Advanced Assessments Company events such as Mental Health First Aid Training or Conferences
  • Is this service for Individuals, Leadership Teams or Entire Organisations?
    Performance Story is designed to address all needs. For individuals, executives and senior leaders, there's a top-tier service with its own access code and response times. We also offer a new-generation, high-touch experience addressing the mental health and high-performance needs and goals of entire organisations.
  • How big or small do we need to be?
    Performance Story caters to a wide range of team sizes, from executive teams of 5-15 people to their direct reports, and even whole organizations of up to 15,000 people. We also provide support for individuals through our Chairperson's Lounge service, designed for professionals like doctors, lawyers, and others who may not work in large teams. No size is too big or small for us, and we are committed to helping all our clients achieve their wellness and performance goals.
  • What if I need help?
    If you need help with a health need immediately, below are some options: Contact 000 or visit your nearest Hospital Emergency Department Call Lifeline 131114 Contact a family member or friend Book a telehealth appointment with a GP If you need help from Performance Story, and it's not an emergency: Leave us a message via the Contact Us page Members will find a phone number to call on the Member Home Page You can also use Contact Us for any challenges logging in
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